Terms & Conditions

Reaching Customer Service
Please use the CONTACT US section to reach us by e-mail or phone us at: 1-800-220-4FUN between the hours 9:30am-8:00pm EST Monday through Friday. Fax: 215-677-1124.

Shipping and Handling
Shipping charges will be automatically calculated and applied to your order during checkout. All shipping calculations are ESTIMATES and may be adjusted prior to finalizing your order. Most orders will ship by UPS ground delivery. In some cases, an alternative carrier will be used to ensure a timely delivery of your order.

Rocket Engines, Rocket Ignitors, and Rocket Starter Kits that contain engines and or ignitors will be shipped by USPS ground delivery only.  They may only be shipped in the contigus 48 states.  It is a violation of federal law to ship these items by air.

We are able to ship internationally anywhere the USPS will ship and insure. All shipping, handling, and insurance costs will be billed to the customer. Please contact us for estimates.

Delivery Schedule
Most orders will be shipped within three business days. Customer will be contacted if order cannot be shipped within five business days.

Sales Tax Charges
Orders shipped to Philadelphia County or Allegany County, PA, 7% sales tax will be added. Orders shipped anywhere else in PA, 6% sales tax will be added. Sales tax is applied to order total including shipping. All other orders shipped, currently are shipped sales tax free.

International Orders
International orders may require customs fees when delivered. These costs are the responsibility of the customer. Please check the countries authorities for custom rules.

Privacy Policy
Allied Hobbies will not disclose customer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents in your shopping cart once an item has been selected. Data collected by this site is used to: 1) Take and fulfill customer orders 2) Administer and enhance the site and service 3) Only disclose information to third-parties for goods delivery purposes.

Return Policy
You may return you order for credit (minus shipping, handling, and insurance charges) within 30 days of delivery. The item(s) must be in NEW RESALEABE CONDITION, UNOPENED, UNINSTALLED AND IN ORIGINAL PACKAGING. To return your order for any reason YOU MUST CALL 1-800-220-4FUN between the hours of 9:30am-8:00pm EST Monday through Friday. Any orders returned without prior authorization may be refused.

Guarantee
We will strive for you satisfaction with our service as well as the product ordered. All products carry manufacture warranties. Product services vary by manufacture and type of product. Missing or damaged pieces will be replaced. No open or partially built product will be accepted for return. If you are unsure of the age appropriateness please contact us for further information.

Are you in the area and would like to visit one of our stores or did you want to find out how Allied Hobbies got started?  Check out the About Us page.